Village Management

29 Aug — 5 Sep 2024

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Village Management

29 August 2024 @ 08:30 - 5 September 2024 @ 17:00 AEST


This two-day course is essential for anyone working, or aspiring to be, in retirement village management and has been developed in partnership with industry professionals.

What will I learn:

  • More than ever, Village Managers are required to possess a diverse and unique range of skills including, but not limited to; financial planning, mediation, customer service, conflict and dispute resolution, supporting residents with mental health, dementia and eliminating elder abuse, linking to community support services and the list goes on.

What’s included in the program:

  • First class customer service – create memorable and seamless experiences from pre-entry to exit
  • Resident committee meetings – achieve the best results for everyone
  • Integrated care model and ageing well in Australia – overview of ‘My Aged Care’ portal. Wellness approaches to care with a person-centred focus
  • Dementia, mental health and elder abuse in retirement villages – how to effectively engage with other services to support residents with escalating needs
  • Effective management of village finances – budgets preparation, operating income and expenses, capital works/long term maintenance/ reserve funds
  • Effective dispute resolution – minimise escalation of issues. Effective use of the 8 step escalation model
  • Where applicable, state specific information will be covered.

This course is ideal for:

  • Anyone working, or aspiring to be, in retirement village management.
If you are interested in completing the Village Management Industry Diploma find out more details and next steps here.
This course will run across two full days on 29 August and 5 September 2024.
Registrations close 23 August 2024.

Our speakers

Speaker & Facilitator

  • Photograph
    Photo of Lisa Harrison, The Learning Pyramid.
    Lisa Harrison
    Job title
    Leadership Consultant
    The Learning Pyramid


  • Photograph
    Photo of Anne Mathur, Uniting.
    Anne Mathur
  • Photograph
    Photo of Diane Hart, RVRA NSW.
    Diane Hart
    Job title
    Board Member
  • Name
    Shalu Devi
    Job title
    Finance Manager

Our sponsors

National Education Partner

  • Logo


29 August 2024 @ 08:30 AEST 5 September 2024 @ 17:00 AEST


Property Council Academy — 02 9033 1900


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Village Management - Village Management
  • $ 1,055.00 – Member
  • $ 1,585.00 – Non-Member
2 available