Developed in partnership with retirement living and leadership experts, this two-day course is a unique program designed for managers working in retirement living. Participants will develop their leadership capability and people management skills needed to achieve success within the complexities of a retirement living setting.

Effective Leaders:

• Know themselves and adapt their approach to positively impact others and village culture
• Engage and motivate people to achieve the best outcomes for residents, the village and the business
• Understand the bigger picture and steer their teams in the right direction to achieve results
• Facilitate meaningful conversations and productive meetings with staff and residents that produce clear outcomes.

What will I learn?

• Techniques to create a positive culture that leads to “First Class” resident experiences and business results
• Insights into your individual management and communication style
• Adapting your approach to build credibility and trust in all your village relationships
• A method to help you and your team focus on the bigger picture
• How to hold tough conversations with residents, casual and permanent staff, and other stakeholders to create positive outcomes
• Facilitation techniques to host productive team and resident committee meetings.

What’s included in the program:

• Learning is supported by pre- and post-course on-the-job activities to apply techniques in the workplace.

Being a Leader – Day one

• From mate to manager – wearing different hats with staff and residents
• Understand self and others – strengths, pitfalls and adapting your approach to positively impact culture
• Techniques to build long lasting trusting relationships with staff and residents
• Build a positive mindset and accountability.

Create a Positive Culture and Achieve Results – Day two

This course is ideal for:

• Village managers
• Owner operators
• Sales managers
• Anyone in a retirement living management role or aspiring to be.

This course is 2 x full days on 1 May and 8 May 2025