Leadership in Retirement Living

7 Nov — 14 Nov 2024

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Leadership in Retirement Living

7 November 2024 @ 08:30 - 14 November 2024 @ 17:00 AEDT


Developed in partnership with retirement living and leadership experts, this two-day course is a unique program designed for managers working in retirement living. Participants will develop their leadership capability and people management skills needed to achieve success within the complexities of a retirement living setting.

Effective Leaders:

  • Know themselves and adapt their approach to positively impact others and village culture
  • Engage and motivate people to achieve the best outcomes for residents, the village and the business
  • Understand the bigger picture and steer their teams in the right direction to achieve results
  • Facilitate meaningful conversations and productive meetings with staff and residents that produce clear outcomes.

What will I learn?

  • Techniques to create a positive culture that leads to “First Class” resident experiences and business results
  • Insights into your individual management and communication style
  • Adapting your approach to build credibility and trust in all your village relationships
  • A method to help you and your team focus on the bigger picture
  • How to hold tough conversations with residents, casual and permanent staff, and other stakeholders to create positive outcomes
  • Facilitation techniques to host productive team and resident committee meetings.

What’s included in the program:

  • Learning is supported by pre- and post-course on-the-job activities to apply techniques in the workplace.

Being a Leader – Day one

  • From mate to manager – wearing different hats with staff and residents
  • Understand self and others – strengths, pitfalls and adapting your approach to positively impact culture
  • Techniques to build long lasting trusting relationships with staff and residents
  • Build a positive mindset and accountability.

Create a Positive Culture and Achieve Results – Day two

• Lay the foundations for performance
• Motivate and empower individuals and teams
• Give and receive effective feedback
• Hold difficult performance, resident and staff conversations
• Techniques to host positive and productive meetings for individuals, teams and resident meetings.

This course is ideal for:

  • Village managers
  • Owner operators
  • Sales managers
  • Anyone in a retirement living management role or aspiring to be.


This course is 2 x full days on 7 and 14 November 2024.

Registrations close 1 November 2024.

Our sponsors

National Education Partner

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7 November 2024 @ 08:30 AEDT 14 November 2024 @ 17:00 AEDT


Property Council Academy — 02 9033 1900


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Leadership in Retirement Living - Leadership in Retirement Living
  • $ 1,055.00 – Member
  • $ 1,585.00 – Non-Member