This training course is designed to teach employees about conflict resolution and how to go about resolving conflict
within the workplace. This course will explore what conflict is and how it arises, the different styles of conflict
resolution, and a seven-step process that can be modified to resolve conflict of any size. It will also look at some
additional tools to help avoid conflict, such as stress and anger management, and how to ask open questions.
Conflict resolution styles
Creating an effective resolution atmosphere
Creating mutual understanding
Identifying individual and shared needs
Getting to the root cause
Building a solution
Upon completion of this course, participants will learn:
What conflict is and what conflict resolution aims to do.
The five different styles of conflict resolution.
How to create mutual understanding among all parties.
How to find common ground and strengthen your partnership.
The importance of forgiveness and moving forward.
How to create mutual gain options and multiple option solutions.
How to build a conflict resolution and post-resolution plan.
This course is designed for organisation-wide delivery and provides employees and employers with specific knowledge
relating to the conflict resolution process.
On successful completion of this course employees will have the necessary information to be able to plan and
implement conflict resolution in the workplace. Employees will also learn what some common reasons for conflict are,
how to avoid conflict in the first place, how some forms of conflict can be useful, and how to find common ground in
order to understand what both sides of the conflict want. They will also learn how to adapt the seven-step
resolution process to help them resolve conflict inside and outside of the workplace
Please note online purchases must be made by the person doing the course. If you are purchasing on behalf of another learner please contact [email protected] or 02 9033 1949 to finalise the registration/s.