Conflict Resolution
DATE 25 Mar 2021
FORMAT Online Service
MEMBER PRICE $31.90
NON-MEMBER PRICE $63.80
CONTACT Kelly Jones - 02 9033 1971
all dollar amounts are tax inc
Conflict Resolution
This training course is designed to teach employees about conflict resolution and how to go about resolving conflict within the workplace. This course will explore what conflict is and how it arises, the different styles of conflict resolution, and a seven-step process that can be modified to resolve conflict of any size. It will also look at some additional tools to help avoid conflict, such as stress and anger management, and how to ask open questions.
63.80

Course Overview:
This training course is designed to teach employees about conflict resolution and how to go about resolving conflict within the workplace. This course will explore what conflict is and how it arises, the different styles of conflict resolution, and a seven-step process that can be modified to resolve conflict of any size. It will also look at some additional tools to help avoid conflict, such as stress and anger management, and how to ask open questions.

Topics covered
  • Conflict resolution styles

  • Creating an effective resolution atmosphere

  • Creating mutual understanding

  • Identifying individual and shared needs

  • Getting to the root cause

  • Generating options

  • Building a solution


Objectives
Upon completion of this course, participants will learn:
  • What conflict is and what conflict resolution aims to do.

  • The five different styles of conflict resolution.

  • How to create mutual understanding among all parties.

  • How to find common ground and strengthen your partnership.

  • The importance of forgiveness and moving forward.

  • How to create mutual gain options and multiple option solutions.

  • How to build a conflict resolution and post-resolution plan.


Designed for
This course is designed for organisation-wide delivery and provides employees and employers with specific knowledge relating to the conflict resolution process.

Outcomes
On successful completion of this course employees will have the necessary information to be able to plan and implement conflict resolution in the workplace. Employees will also learn what some common reasons for conflict are, how to avoid conflict in the first place, how some forms of conflict can be useful, and how to find common ground in order to understand what both sides of the conflict want. They will also learn how to adapt the seven-step resolution process to help them resolve conflict inside and outside of the workplace 

Duration
30 minutes

Refund Policy

Non-digital products may be returned for a refund provided they are sent back within 10 days of delivery. The product must be returned in its original condition accompanied by the invoice in order to receive a refund. Refunds will be made to the same credit card that was charged for the original purchase when the returned product is received. If the wrong product was mistakenly delivered to you, the correct product will be resent to you.
All digital products cannot be returned, exchanged or refunded. We do not offer change of mind refund for all digital products. The purchaser is responsible for the choice of all digital product purchases.

Terms and Conditions

While the material contained in this publication is based on information which the Property Council of Australia (including its Directors, officers, employees and agents, hereafter referred to as the Property Council) understands to be reliable, its accuracy and completeness cannot be guaranteed. This publication is general and does not take into account the particular circumstances or needs of any person who may read it. You should obtain independent advice from suitably qualified consultants and professionals before making any decisions in relation to the contents of this publication. The Property Council is not liable and accepts no responsibility for any claim, loss or damage of whatever nature suffered by any person or corporation who relies or seeks to rely on any information, advice or opinion contained in this publication, or otherwise given by the Property Council.