Retail Market Outlook
Navigating the new ‘normal’
Retail was one of the first industries to be hit by the impacts of COVID lockdowns. But thanks to a strong government health/stimulus response and the swift actions by the sector and its partners, it finished the year on a high note.
A speeding up of the movement of online retailing, trialling of new tech such as conversational AI, and the availability of flexible payment methods the retail sector adapted to the sudden and ever-changing restrictions introduced through COVID.
With 2021 heralding the beginning of a ‘new normal’, join us as we take a look at what actually happened in the retail sector across the past year, and examine which of the many new innovations and restrictions will be here to stay, and have a look at what 2021 may bring the industry in QLD.