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EDU Village Management VC MAY 2022
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2x 1 DAY - 8 & 15 JUNE

This two-day course is essential for anyone working, or aspiring to be, in retirement village management and has been developed in partnership with industry professionals.



More than ever, Village Managers are required to possess a diverse and unique range of skills including, but not limited to; financial planning, mediation, customer service, conflict and dispute resolution, supporting residents with mental health, dementia and eliminating elder abuse, linking to community support services and the list goes on.



• First class customer service – create memorable and seamless experiences from pre-entry to exit.

• Resident committee meetings – achieve the best results for everyone.

• Integrated care model and ageing well in Australia – overview of ‘My Aged Care’ portal. Wellness approaches to care with a person-centred focus.

• Dementia, mental health and elder abuse in retirement villages – how to effectively engage with other services to support residents with escalating needs.

• Effective management of village finances – budgets preparation, operating income and expenses, capital works/long term maintenance/ reserve funds.

• Effective dispute resolution – minimise escalation of issues. Effective use of the 8 step escalation model.

*Where applicable, state specific information will be covered



Anyone working, or aspiring to be, in retirement village management.

Cancellation policy

All cancellations must be requested in writing however no refunds will be given to cancellations made less than five (5) business days prior to the event as catering arrangements have already been confirmed. We are happy to accept a replacement at no additional cost.

Terms and conditions

Australia is currently in the midst of the world-wide COVID-19 crisis. We will refund your registration cost if the event you have registered for is cancelled because the government extends or amends its existing COVID-19 restrictions. Registrations are for individual delegates only and cannot be split or shared between multiple people. Payment is required prior to the event. The Property Council of Australia reserves the right to alter speaker/s or program of events or cancel the event in its entirety. The Property Council of Australia reserves the right to refuse entry to or remove from the premises any person who it considers (in their sole and absolute discretion) is causing annoyance. Your registration is accepted on the basis of these conditions. The collection of individual registration details is primarily so that we can register you and your colleagues for the event. The information will be stored in the Property Council’s database and may be used for future marketing of Property Council events and may also be provided to the event sponsors. If you do not wish your details to be made available to external parties, we ask that you notify us by a written request to the Property Council Database Manager. Property Council often undertakes or facilitates photography and/or video at our events and conferences. These images and footage may be used in future promotions that include but are not limited to website, direct mail, marketing collateral, email, sales documents and other uses by Property Council of Australia. Should a registered participant seek to be excluded from such future uses of images, you must register your request with a Property Council staff member on the day of the designated event. No further correspondence or permissions will alternatively be sought.