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EDU Leadership in Retirement Living VC NOV 2023
date 02 Nov 2023 - 09 Nov 2023
Time 8:30am - 5:00pm AEDT
city Virtual
location Virtual Classroom
state National
contact Property Council Academy - 02 9033 1900
Ticket Prices Members $1025.00
Non-members $1537.00
all dollar amounts are tax inc
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2X 1 FULL DAY - 2 & 9 NOVEMBER 2023


Developed in partnership with retirement living and leadership experts, this two-day course is a unique program designed for managers working in retirement living.

Participants will develop their leadership capability and people management skills needed to achieve success within the complexities of a retirement living setting.



  • Know themselves and adapt their approach to positively impact others and village culture
  • Engage and motivate people to achieve the best outcomes for residents, the village and the business
  • Understand the bigger picture and steer their teams in the right direction to achieve results
  • Facilitate meaningful conversations and productive meetings with staff and residents that produce clear outcomes



  • Techniques to create a positive culture that leads to “First Class” resident experiences and business results
  • Insights into your individual management and communication style
  • Adapting your approach to build credibility and trust in all your village relationships
  • A method to help you and your team focus on the bigger picture
  • How to hold tough conversations with residents, casual and permanent staff, and other stakeholders to create positive outcomes
  • Facilitation techniques to host productive team and resident committee meetings


Learning is supported by pre- and post-course on-the-job activities to apply techniques in the workplace.

Being a Leader – Day 1

  • From mate to manager – wearing different hats with staff and residents
  • Understand self and others – strengths, pitfalls and adapting your approach to positively impact culture
  • Techniques to build long lasting trusting relationships with staff and residents
  • Build a positive mindset and accountability

Create a Positive Culture and Achieve Results – Day 2

• Lay the foundations for performance
• Motivate and empower individuals and teams
• Give and receive effective feedback
• Hold difficult performance, resident and staff conversations

• Techniques to host positive and productive meetings for individuals, teams and resident

This course is ideal for:

  • Village managers
  • Owner operators
  • Sales managers
  • Anyone in a retirement living management role or aspiring to be

Cancellation policy

All cancellations must be requested in writing however no refunds will be given to cancellations made less than five (5) business days prior to the event as catering arrangements have already been confirmed. We are happy to accept a replacement at no additional cost.

Terms and conditions

Registrations are for individual delegates only and cannot be split or shared between multiple people. Payment is required prior to the event. The Property Council of Australia reserves the right to alter speaker/s or program of events or cancel the event in its entirety. The Property Council of Australia reserves the right to refuse entry to or remove from the premises any person who it considers (in their sole and absolute discretion) is causing annoyance. Your registration is accepted on the basis of these conditions. The collection of individual registration details is primarily so that we can register you and your colleagues for the event. The information will be stored in the Property Council’s database and may be used for future marketing of Property Council events and may also be provided to the event sponsors. If you do not wish your details to be made available to external parties, we ask that you notify us by a written request to the Property Council Database Manager. Property Council often undertakes or facilitates photography and/or video at our events and conferences. These images and footage may be used in future promotions that include but are not limited to website, direct mail, marketing collateral, email, sales documents and other uses by Property Council of Australia. Should a registered participant seek to be excluded from such future uses of images, you must register your request with a Property Council staff member on the day of the designated event. No further correspondence or permissions will alternatively be sought.