Sign up for Code today

All retirement living owners and operators are now able to officially sign up to the Retirement Living Code of Conduct.

Throughout 2019, we invited organisations to express their interest in the Code by ‘pre-registering’ and showing their commitment to high industry standards. During this period we had about 1000 retirement communities commit to signing up. About half of these have now confirmed their compliance with the Code and are or will shortly be full Code signatories.

Your organisation can sign up today by confirming your compliance with the Code here.

All Code of Conduct signatories will receive:

• A Code of Conduct seal to promote their Code signatory status
• Other marketing and instructional collateral to assist signatories speaking to current and potential residents about the benefits of living in a Code certified village
• A community listing on awisemove.com.au, our educational website on retirement living

Upon signing up and paying the annual Code subscription fee, Code signatories will be accountable to the commitments within the Code once they have registered for the Code.

The Code Administrator will actively start promoting registered communities in February.

We have just released an additional Code FAQs document which answers some commonly asked questions about the Code from both a resident and operator perspective.

Minor Code modifications

As part of the transition process, many members have contacted us to clarify the meaning of particular parts of the Code and the complaint escalation system within it.

These modifications seek to simplify some of the wording, remove ambiguity in a number of clauses, streamline some of the processes for the Code Administrator and further clarify the Code Administrator’s role in handling complaints.

Modifications do not change the core Code commitments, and do not require village operators to do any further preparation.

You can download the revised Code here. Please email the Code Administrator at [email protected] if you have any further questions.

Next steps

To begin the sign up process or ask a question about the Code of Conduct, please call 07 3225 3000 or email [email protected].