Secrets to software transitioning success 

Before transitioning to a new property management and accounting platform, it’s important to do your homework, says Yardi’s regional solutions manager for Australia and New Zealand, Kelvin Manuel.

“The right property management software can streamline your workload and help you to focus on the big picture,” Manuel (pictured) says.

The first is to consider your company’s needs, plan carefully and explore all your options.

“Don’t get caught up in the ‘bells and whistles’ of the software add-ons, but make sure the system you select can perform the day-to-day functions needed for your business,” he advises.

“Don’t be afraid to ask the tough questions to ensure you understand exactly how your new system will function. Get comfortable in your new system before you ask your staff to embrace it.”

Manuel tells all his customers to compile a checklist of each action step on the transitional path, and to track each step on a schedule.

“Audit your tenancy schedules and leases to ensure all your data is correct when transitioning across. Reconcile any of your balance sheet items and clean up any messes before you transition – you want to start fresh with a new system.

“Clean up your debt too. There’s never a better time to fix some of those long outstanding issues or write off small amounts of debt.”

Picking the right time of year is important too.

“June through to September can be a busy time with year-end and outgoings reconciliations, but if you time it right, there is no need transition at the start of a financial year.”

Actively encourage staff feedback, and “allow your team enough time to transition, as they have their current roles to perform on top of learning a new system.

“Change can be challenging – but it is worth the effort. The best way to manage the process is to ensure staff aren’t under undue pressure. If you have capacity for additional head count, then this is the time to get them on board.”

Manuel’s last piece of advice?

“Don’t panic,” he says. “If you’ve hired a professional team, they can guide you through the transition period and any challenges presented along the way – and they’ll be there to support you after going live.”

Yardi, with more than 30 offices and 5,000 employees worldwide, designs, develops and supports real estate investment management and property management software. For more information about Yardi, visit www.yardi.com.au