Mobile facilities management system tackles occupier issues

Mobile facilities management system tackles occupier issuesReal estate software provider Yardi Systems has introduced a new module, part of its flagship Voyager software suite, designed to streamline the property maintenance process and reduce occupier complaints.Yardi Facilities Management and Mobile Maintenance allows property managers and maintenance staff to track daily tasks and use intuitive dashboards, calendars and alerts to speed up the maintenance process.The system provides mobile access to Voyager’s centralised database and supports all types of commercial, retail and residential property.Terry Gowan, regional solution manager, Yardi Systems Australia, says a maintenance technician in the field can use a mobile device to create, update and close work orders in the system, with results transferred automatically to the Voyager application. The system allows technicians to view notes on tasks and provides detailed accountability reporting.Gowan says that without robust technology to support maintenance staff, important tasks can ‘slip through the cracks’, resulting in complaints from occupiers.”Three of the top five complaints from occupiers reflect dissatisfaction with maintenance staff responsiveness,” Gowan says. “Poor upkeep, disorganised staff and lingering maintenance requests lessen the chances of lease renewals and referrals.””Time management also directly affects a team’s ability to meet occupier needs and provide top-quality service. Being able to schedule work orders is important, and will make or break a maintenance team.””Yardi Facilities Management and Maintenance Mobile helps staff save time because they don’t have to return to the office to print or receive work orders – they can access the work orders on a smartphone.”Gowan says testing of the system in the global market shows that occupiers also respond well to the technology, as it gives them the ability to submit maintenance requests online. And the photo documentation feature in Maintenance Mobile helps to minimise miscommunication and disputes between staff and occupiers.”Maintenance Mobile helps staff members manage their time more wisely, resulting in less stress and more energy to take their service to the next level by focusing on customer engagement and preventative maintenance,” Gowan says.For more information, visit www.yardi.com.au or call 02 8227 2200.