Home National Retirement Living Summit National Retirement Living Summit – Program

2024 Program Overview

A healthier, happier future

Time
Session information
12:00pm– 4:30pm
Summit Site Tours

To find out more about our site tours.

4:30pm – 6:30pm
Welcome Function & Registration

Get to your fellow attendees who you will be spending the next couple days with. There will be an official welcome to country. 

Time
Session information
8:00am – 9:00am
Registration open
9:00am – 9:20am
Conference Opening

MC

Jess Adamson

MC
Journalist, Speaker, Event Host/Facilitator, Former 7 News Presenter

9:20am – 10:20am
The Age of Opportunity: How better Housing can lead to better Health

As Australia’s shift towards an ageing population continues at pace, the World Health Organization has declared loneliness a “global public health concern”. All the while, housing affordability, accessibility and the cost of living are creating risks and opportunities for governments, industry and consumers alike.

Returning to the National Retirement Living Summit in 2024, renown demographer Simon Kuestenmacher pulls together the latest data and modelling to conjure an evidence-based vision of the future of retirement living and Australia’s population at large.

Mike Zorbas

Chief Executive
Property Council of Australia

Simon Kuestenmacher

Director and Co-founder
The Demographics Group

10:20am – 11:00am

Sponsored by

A view from the top

Retirement living in Australia is on the threshold of a golden growth opportunity. Leaders from across the industry will share their views on emerging trends and demand forecasts, alongside their thoughts on the opportunities and challenges ahead.

Dr Brett Robinson

Chief Executive Officer, RetireAustralia
Vice-President, Retirement Living Council

Kim Teudt

Executive General Manager – Retirement Living, Bolton Clarke
Vice-President, Retirement Living Council
Retirement Living Life Member

Michelle Bruggeman

Chief Operating Officer
Levande

Nathan Cockerill

Chief Executive Officer
Keyton

Tony Randello

Chief Executive Officer, Aveo Group
National President, Retirement Living Council

11:00am – 11:40am
Morning tea
11:40am – 12:20pm
Concurrent Session
How retirement villages can evolve with governance best practice

As the retirement living sector evolves from an industry predominantly focused on housing to one which is increasingly providing care and wellbeing services, governance structures and industry best practice must also evolve to ensure compliance while fostering innovation and ongoing resident satisfaction.

With changes to the Aged Care Act and numerous state-based legislative reviews occurring across the country, there is no better time to take stock and ensure boards and executives are best equipped to meet the demands of this shifting landscape.

Participants in this panel will explore various facets of legislative changes impacting retirement village governance, including regulatory compliance, risk management, and resident rights.

Donna Rayner

Principal
Russell Kennedy Lawyers

Grant Corderoy

Senior Partner
StewartBrown

Jane Monk

Chief Executive Officer
Gannon Lifestyle Communities

Sonya Beyer

Director
Governance by Design

11:40am – 12:20pm
Concurrent Session
The resident experience

As a self-funded housing option, retirement villages are consumer focused at their core, with built form and service offerings designed to foster a sense of community and wellbeing for residents. However, it is the people who make the biggest difference, and a good resident experience is the heart of a welcoming village.

By amplifying resident voices and perspectives, this session empowers attendees to understand the practical inputs to wellbeing, ensuring that retirement villages remain safe, supportive, and enriching environments for residents and staff alike.

Craig Bennett

President
Retirement Village Resident’s Association (RVRA)

Dr Elizabeth Lanyon

Independent Chair
Retirement Living Code Review Panel

Judy Mayfield

President
The Association of Residents of Qld. Retirement Villages

Richard Fowler

South Australia Deputy Executive Director
Property Council of Australia

Robert Fitzgerald AM

Age Discrimination Commissioner
Australian Human Rights Commission

12:25pm – 1:05pm
Concurrent Session
The future of care 

Australians are getting older, and while they continue to live longer, healthier lives, there are increasing impacts on the residential aged care and healthcare sectors. These challenges are becoming more pronounced given the demographic shift that our nation is staring down.

As the government looks to ensure that financial support for living at home remains sustainable, the number of recipients of the home-based support packages only continues to grow.

We know through the Better Housing for Better Health report that living independently in a retirement community delays entry into taxpayer funded aged care, freeing up space in the hospital system, and delivers significant economic savings to government budgets.

This panel will explore how the retirement sector is already providing community-based care for residents at all stages of their care journey, investigating how we can do more to ensure that older Australians are living independently for as long as possible through care and wellbeing services.

Beverly Smith

Executive General Manager – Self Managed Division
myHomecare Group

Cameron Holland

CEO
Ryman Healthcare

Cassandra Mathews

Chief Executive – Seniors Living
Anglicare

Richard Ainley

Partner
PwC

12:25pm – 1:05pm
Concurrent Session
Focusing on the E in ESG

As baby boomers become the dominant cohort to embrace retirement living, energy efficiency and sustainable lifestyles are no longer distant concerns but essential considerations as they seek comfortable futures.

While the Better Housing for Better Health report already shows that rightsizing can reduce older Australians’ household energy consumption by 35 per cent, there is more to the picture for village operators as ESG considerations are increasingly crucial for lending institutions, asset managers, and construction authorities alike.

Focusing on the E in ESG helps to spotlight the key environmental issues being faced by retirement operators across Australia. With the average age villages approaching 30 years old, issues around embedded carbon, energy efficiency and sustainable re-development regulations become more relevant as operators look to exceed the built form requirements into the future.

Lisa Dowie

CEO
Active Utilities

Magali Wardle

Head of Market Development
NABERS

Nathan Cockerill

Chief Executive Officer
Keyton

Parag Shinde

National Manager – ESG (Property)
Australian Unity

Tony Massaro

Partner
KordaMentha Real Estate

1:05pm – 2:05pm
Lunch
2:05pm – 2:55pm
Economic Horizons: Navigating Challenges, Seizing Opportunities

Against a backdrop of escalating global conflict, major elections and transformative shifts in technology and the workforce, esteemed economist Saul Eslake will join the 2024 National Retirement Living Summit to provide his strategic analysis and outline what it means for investors, policy makers and the cost of living. 

Kate Purbrick

State Director, Health
ANZ Corporate and Institutional Banking

Saul Eslake

Economist

2:55pm – 3:25pm

Sponsored by

Session 6
Redefining Investment: Retirement Villages as Social Infrastructure

Australia’s rapidly ageing population represents a significant demand driver for age-friendly infrastructure such as aged care facilities and allied health services, however with economic headwinds and regulatory uncertainty playing major roles, the investment picture into the sector is much more complex.

While retirement communities have operated in Australia for over sixty years, there has been significant institutional investment recently in the sector by major Australian and international firms, leading to a consolidation of ownership across the country. Concurrently, many retirement communities have evolved to deliver privately funded allied health and wellbeing services to residents.

For the first time, senior executives from these firms are meeting at the National Retirement Living Summit to discuss what they see as the major opportunities and barriers for growth for retirement communities.

Moderated by ANZ, this session will consider where retirement communities fit within Australia’s social infrastructure space, how private investment supports governments in achieving better public health and infrastructure outcomes and investigate future growth and operational trends for the sector.

Anjana Moran

Portfolio Manager – Property Investments
Aware Super

Sam Franklin

Managing Director
EQT Partners

Sophie Fallman

Managing Partner, Real Estate
Brookfield

Tristram van der Meijden

Non-executive director
RetireAustralia

Wayne Jobson

State Director
ANZ Health

3:25pm – 4:00pm
Afternoon tea
4:00pm – 4:20pm
2023 Retirement Living Census Launch
4:20pm – 4:55pm
The Great Debate: Can BTR, Retirement Communities and Land Lease happily coexist

Right across the country, policy makers of all persuasions agree that Australia needs more affordable housing and quickly. However, with a raft of different accommodation options catering to our ageing population, is there room in the market for all comers or does one type reign supreme? 

In what promises to be a passionate and educative debate, industry experts will explore the potential for harmonious coexistence among Build-to-rent, Retirement Communities and Land Lease models.  

The panel will dissect the unique benefits and risks of in each model and consider the regulatory hurdles and economic variables, helping to dispel misunderstandings of each type while navigating Australia’s undersupplied housing landscape.  

Attendees will receive a comprehensive understanding of the market dynamics at play, the opportunities for both residents and investors, and hopefully an answer to the question; can Build-to-rent, Retirement Communities and Land lease can happily coexist? 

Daniel Gannon

Executive Director
Retirement Living Council

Natalie Kwok

Chief Investment Officer and General Counsel
Ingenia Communities Group

Tony Randello

Chief Executive Officer, Aveo Group
National President, Retirement Living Council

4:55pm – 5:00pm
Day 1 Wrap up
5:00pm
Summit day 1 ends
6:30pm – 7:00pm
National Retirement Living Awards Pre-Awards function
7:00pm – 11:00pm
National Retirement Living Awards Gala Dinner

View finalists

Time
Session information
8:00am – 8:45am 
Registration open | Networking Breakfast
8:45am – 8:50am 
Conference Opening & Housekeeping
8:50am – 9:30am

Sponsored by

Retirement Living National Planning Report Card launch
9:30am – 10:00am
Keynote Address

Senator the Hon Anne Ruston

Shadow Minister for Health and Aged Care, Shadow Minister for Sport and Manager of Opposition Business in the Senate.

10:05am – 10:40am

Sponsored by

Concurrent Session
Aspire to Retire: How to grow public perception of the retirement living sector’

“I wish I’d moved sooner” is a phrase often repeated when asking people about their experience of moving into a retirement village, however while almost 30% of Australians over 55 are considering rightsizing, we know that the vast majority of people chose not to live in a retirement village.

While the inequitable application of government financial schemes such as the Age Pension asset test and Commonwealth Rent Assistance are acknowledged as major disincentives to rightsizing, the external perception of the retirement living sector plays a significant role as it does not always match up with the overwhelmingly positive resident experience.

Throughout the session, panelists will investigate the misconceptions and the realities, share success stories, and provide practical recommendations for reframing the discourse around retirement living. By highlighting the social, economic, and health benefits of retirement communities, attendees will gain valuable insights into how to effectively communicate the value proposition of these living arrangements to the broader public and help raise the sector’s profile as a whole.

Amber Cartwright

Senior Director
Ansell Strategic

Bridgid Allsopp

Head of Marketing
Aveo Group

Jade Lindrea-Jones

General Manager Marketing
Ryman Healthcare Australia

Rachel Lane

Principal
Village Guru

10:05am – 10:40am

Sponsored by

Concurrent Session
The future of work and the next generation of retirement professionals

Hiring and retaining good people can be difficult in any sector, however with staff shortages, changes to award rates and immigration policy as well as the persistent threat of talent poaching by adjacent care sectors makes growing the retirement living workforce in 2024 incredibly challenging.

Panelists will share insights on the state of recruitment in the sector, exploring methods to attract and retain top talent while mitigating the allure of competing industries in an increasingly competitive landscape.

This session aims to inspire a renewed commitment to workforce development and sector sustainability, providing attendees with the tools and strategies needed to promote retirement living as a viable career to cultivate a skilled and dedicated workforce.

Christine Gilroy

Chief Executive Officer
Oak Tree Group

Kim Teudt

Executive General Manager – Retirement Living, Bolton Clarke
Vice-President, Retirement Living Council
Retirement Living Life Member

James Wiltshire

Executive Director
DCM Institute

Tamara Rasmussen

Head of Resident Operations
Keyton

10:40am – 11:20am
Concurrent Session
Excellence in planning and design

Jess Caire

QLD Executive Director
Property Council of Australia

Paul Chang

Associate Director
Marchese Partners | Life 3A

Sean Graham

Chief Executive Officer
Aura Holdings

Simon Furness

Director of Property and Housing
Uniting NSW.ACT

10:40am – 11:20am
Concurrent Session
The Missing Middle – Industry Solutions

Emily Cormack

National Manager, Social Impact
Equity Trustees

M-L MacDonald

Chief Executive Officer
Masonic Care WA

Peter Nilsson

Executive Director and Chief Operating Officer
Community Villages Australia

11:20am – 12:00pm
Morning tea
12:00pm – 12:50pm
The island where people forget to die

Delve into the fascinating world of Blue Zones, regions around the globe where residents are renowned for their longevity and vibrant health. Join Marcus as he shares the secrets of these extraordinary communities, where residents not only live longer, but experience significantly lower rates of cancer, heart disease, dementia, and mental health issues compared to the global average.

In this captivating keynote, Marcus shares insights gleaned from his journeys the small Greek island of Ikaria, the longevity epicentre of the world, as well as his hit podcast 100 Not Out where he investigates the principles which underpin the strategies which promote longevity and vitality.

Prepare to rethink your approach to work, relationships, mental well-being, and the passage of time as Marcus guides you on a transformative journey through the secrets of the world’s longest-living communities.

Don’t miss this opportunity to unlock the secrets of Blue Zones and embark on a journey toward a longer, healthier, and more fulfilling life.

Marcus Pearce

Longevity and Life Design Strategist

Dr Brett Robinson

Chief Executive Officer, RetireAustralia
Vice-President, Retirement Living Council

12:50pm – 1:00pm
Summit Wrap-up
1:00pm
Summit ends

Program Overview

Wednesday 26 June

Site Tour

Two sites are included in this year’s Site Tour program – both are located on Hope Island, at the northern end of the Gold Coast:

  • Esperance Hope Island
  • Vision by Halcyon

SPONSORED BY

4:30pm – 6:30pm

welcome function & registration

SPONSORED BY

7:00pm – 10:00pm

presidents dinner (invitation only)

SPONSORED BY

This program is subject to change. Please ensure you check back regularly for program updates.

Wednesday 21 June 2023

1:00pm – 4:30pm

site tours

Two sites are included in this year’s Site Tour program – both are located on Hope Island, at the northern end of the Gold Coast:

  • Esperance Hope Island
  • Vision by Halcyon

SPONSORED BY

4:30pm – 6:30pm

welcome function & registration

SPONSORED BY

7:00pm – 10:00pm

presidents dinner (invitation only)

SPONSORED BY

Thursday 22 june 2023

8:00am – 9:00am

registration open

9:00am

conference opening
  • Acknowledgment of Country
  • Principal Sponsors’ Address, ANZ

MC:

Jess Adamson, Presenter and Journalist

Presidents Address:

Tony Randello, Chief Executive Officer, Aveo Group
President, Retirement Living Council

9:20am

Demography as THE crystal ball for OUR age-friendly tomorrow

As forecast in the 2002 Intergenerational Reports, the ageing population is Australia’s greatest demographic challenge. It represents a fundamental structural change to society and the economy.  

With statistics forming the building blocks for good policy, as well as to test concepts, plans, policies and investment decisions, Simon Kuestenmacher, a rising star in the field of data management and insight, pulls together the latest data to conjure an evidence-based vision of the future of retirement living in Australia. 

Keynote Speaker:

Simon Kuestenmacher, Director & Co-Founder, The Demographics Group

Moderator:

Mike Zorbas, Chief Executive, Property Council of Australia

Session Take Outs:

  • What the data says about today’s retirement living industry?
  • What the data says about tomorrow’s retirement living industry?
  • What does retirement living in Australia look like in the 2030s and 2040s?

10:20am

Championing the customer value proposition

At the heart of a successful policy for meeting future housing pressures must be a policy which provides for people as they grow older and as their circumstances, options and preferences change. With so much evidence and high customer satisfaction, why is it so hard to convince older Australians they’ll be healthier, happier and more independent (for longer) if they “right-size” into their local age-friendly community?

Join our expert panel who will help us re-think our customers, their wants, needs and expectations, customer lifetime value, new and emerging trends and product differentiation.

Speakers:

Christopher Rooke, Managing Partner, One Fell Swoop

Bronwyn White, Founder, Marketing to Baby Boomers

Rachel Lane, Director, Village Guru

Moderator:

Jess Adamson, Presenter and Journalist

Session Take Outs:

  • How the customer looks at retirement living products and services?
  • Customer wants, needs and expectations (customer lifetime value)?
  • Key discriminators in the retirement living value proposition?
  • Emerging trends in product/services marketing and sales?

11:00am

morning tea

concurrent sessions

11:40am

The need for public-funded age-friendly communities

Too many struggling older Australians endure foreseeable injury, illness and un-necessary hardship because social housing policy seemingly values process over outcome.

Join us for a candid discussion about housing choices for struggling older Australians, the retirement living industry’s landmark report, ‘Retirement Living – A Solution for Older Women at Risk of Homelessness’ and how the retirement living industry can help secure better housing, health and wellbeing outcomes for seniors experiencing rental stress.

Speakers:

Rhonda Andrews, Founder, Principal Senior Psychologist & Managing Director, Barrington Centre

Kim Teudt, Vice-President, Retirement Living Council | Executive General Manager - Retirement Living, Bolton Clarke | Retirement Living Life Member

Donna Rayner, Principal, Russell Kennedy Lawyers & Board Member, Women’s Property Initiatives

Moderator:

Leida Pirts, National Policy Manager - Retirement Living, Property Council of Australia

Session Take Outs:

  • Is doing the same thing and expecting a different outcome the best use of limited public resources?
  • The need for more public-funded and/or affordable age-friendly communities.
  • What is on the table: To increase viable investment in age-friendly (affordable + social housing) communities, will government provide land and/or reduce risk and/or guarantee returns?
COVID-19 has changed the market and the approach

When the pandemic broke out, much of the world moved online, accelerating a digital transformation. It caused big, fast and enduring change to how we live our lives and how we get information, how we learn, work, shop, play and conduct business.

Join some of our industry’s most successful marketing gurus for an engaging discussion on how the pandemic has changed the seniors housing market and what your future marketing strategies should include.

Speakers:

James Wiltshire, Executive Commercial Director, DCM Institute

Alison Abel, Sales Director, Marketability

Michelle Bruggeman, Chief Operations Officer, Levande

Kate Melrose, General Manager Project Sales, Ingenia Communities

Moderator:

Judy Martin, Executive Lead – International / SAGE Study Tours & Anchor Specialist Advisor, Anchor Excellence

Session Take Outs:

  • What are the key discriminators in your customer value proposition (the pitch)?
  • How has the pandemic changed the seniors housing market and your marketing & sales?
  • What is the most effective marketing message (ie, who, what, where, when, why and how)?

11:45am

concurrent sessions

12:25pm

Workforce security: the forward defence strategy

A key trend in the Australian economy that will have a significant bearing on our prosperity over the medium to long term includes addressing the increasing importance of the care economy, particularly as our population ages. The need for a care and support workforce is driven by the care and support needs of the Australian population.

Join some of our industry’s experts for a discussion about preparing your organisation for one of the biggest external threats facing workforce capability, capacity & security. 

Speakers:

Charles Moore, Chief Executive Officer, BaptistCare

Dr. Brett Robinson, Chief Executive Officer, RetireAustralia

Jane Monk, Chief Executive Officer, Gannon Lifestyle Communities

Moderator:

Tony Massaro , Partner, KordaMentha Real Estate

Session Take Outs:

  • Where will we get our future workforce?
  • What is on best-practice SHRM menus (ie, wellness, workflow, training, career development, etc)?
  • How to identify workforce strengths and weaknesses to build organisational capability?
  • How to integrate effective SHRM strategies into your organisation without a big HR department?
RESIDENTS AT THE CENTer OF BETTER BUSINESS MODELS

Back in 2017, directly responding to residents’ concerns, the retirement living sector committed to deliver higher standards and greater transparency, as well as clearer and simpler information about costs and contracts. Fast-forward five years’ and there is a lot of evidence our collaborative approach is working.

Join us for a constructive discussion about current and future customer needs, wants and expectations.

Speakers:

Dr. Elizabeth Lanyon, Independent Chair, Retirement Living Code Review Panel

Judy Mayfield, President, Association of Residents of Qld Retirement Villages

Craig Bennett, President, Retirement Village Residents Association Inc. NSW

Graham Wilkinson, Owner & Director, Generus Living Group & President of the NZ Retirement Village Association

Moderator:

Nicholas Playoust, Manager Director, AEH Retirement Group

Session Take Outs:

  • What we do well | What we don’t we do well | What we can do better?
  • How to meet resident expectations | doing more, with less, for better outcomes?
  • How can residents help/encourage their retirement village managers to do better and be better?

11:45am

1:05pm

lunch

2:05pm

Presentation of the 2022 Retirement Census results

The Property Council Retirement Census is the biggest annual snapshot of the Australian retirement living industry. Now in its 9th year, join us as we unveil the Retirement Census overview results for 2022. 

Speakers:

Richard Ainley, Partner - Integrated Infrastructure, Real Estate Advisory Services, PwC

Alan Herrman, Partner - Integrated Infrastructure - Real Estate Advisory, PwC

Session Take Outs:

  1. Get an updated state of play of the retirement living sector in Australia.
  2. Examine how the sector is emerging from the pandemic – the key learnings.
  3. Understand what investors are looking for from the sector.
  4. Learn what the senior leaders see as the key trends and challenges for the sector.

2:35pm

ANZ 2023-24 business & investment outlook

According to Treasury, there are a number of trends in the Australian economy that will have a significant bearing on our prosperity over the medium to long term, including the increasing importance of the care economy, especially as our population ages, as well as the impacts of climate change and increased digitalization.

To bring us up to speed, ANZ’s Jack Chambers, will provide a timely review of where Australia’s political economy was just over a year ago, what happened in the past 12 months and what we can expect in the next two years and beyond.

Keynote Speaker:

Jack Chambers, Senior Interest Rates Strategist, ANZ

Session Take Outs:

  • Overview of the Australian economy in 2022-23 and expectations for 2023-24.
  • Summary of the Australian political economy as it relates to the residential housing market, the care economy and the retirement living industry.
  • Challenges and opportunities for investment and growth.

3:15pm

update from the interim-inspector general of aged care

Ian Yates AM will provide an update on the roles and functions of the Inspector General of Aged Care and its workplan.

Keynote Speaker:

Ian Yates AM, Interim-Inspector General of Aged Care, Australian Government Department of Health and Aged Care

Session Take Outs:

  • Overview of the Australian economy in 2022-23 and expectations for 2023-24.
  • Summary of the Australian political economy as it relates to the residential housing market, the care economy and the retirement living industry.
  • Challenges and opportunities for investment and growth.

3:35pm

afternoon tea

4:10pm

Accenture report update

Update on the research. 

Speaker:

Aaron Hill, Managing Director Economic Insights, Accenture

More speakers to be announced soon

Alan Herrman, Partner - Integrated Infrastructure - Real Estate Advisory, PwC

4:20pm

VIEW FROM THE TOP

Retirement living in Australia is on the threshold of a golden growth opportunity. Leaders from across the industry will share their views on emerging trends and demand forecasts, alongside their thoughts on the opportunities and challenges ahead.

Speakers:

Tony Randello, Chief Executive Officer, Aveo Group & President, Retirement Living Council

M-L MacDonald, Immediate Past President, Retirement Living Council & CEO, Freemasons WA

Claire Scapinello, Chief Executive Officer, ECH Inc

Moderator:

Daniel Gannon, Executive Director, Retirement Living, Retirement Living Council, Property Council of Australia

Session Take Outs:

  1. Get an updated state of play of the retirement living sector in Australia.
  2. Examine how the sector is emerging from the pandemic – the key learnings.
  3. Understand what investors are looking for from the sector.
  4. Learn what the senior leaders see as the key trends and challenges for the sector.

4:55pm

day 1 wrap up

Speaker:

Jess Adamson, Presenter and Journalist

6:30pm

National Retirement Living Awards networking drinks