Home National Retirement Living Summit National Retirement Living Summit – Program
Welcome function & registration
welcome to country
SPONSORED BY:
Presidents dinner
SPONSORED BY:
Registrations open
Conference opening
The age of opportunity: How better housing can lead to better health
A view from the top
Morning tea
Concurrent sessions
Excellence in planning and design
Artificial intelligence and workforce transformation
The E in ESG
Future of care
Lunch
The shifting global landscapes
A spotlight on social infrastructure
Afternoon tea
Retirement Living Planning Report Card
The great debate
Day 1 wrap up
National Retirement Living awards
Pre-awards function
National Retirement Living Awards
Gala dinner
Registrations open
Conference opening & housekeeping
Keynote speaker
Concurrent sessions
The future of work and the next generation of retirement professionals
Governance and elderly consumers
Supporting older women in retirement
The resident experience
Coffee break
Closing Keynote
Summit wrap up
Summit ends
Program Overview
Wednesday 26 June
Site Tour
Two sites are included in this year’s Site Tour program – both are located on Hope Island, at the northern end of the Gold Coast:
- Esperance Hope Island
- Vision by Halcyon
SPONSORED BY
4:30pm – 6:30pm
7:00pm – 10:00pm
presidents dinner (invitation only)
SPONSORED BY
Wednesday 21 June 2023
1:00pm – 4:30pm
site tours
Two sites are included in this year’s Site Tour program – both are located on Hope Island, at the northern end of the Gold Coast:
- Esperance Hope Island
- Vision by Halcyon
SPONSORED BY
4:30pm – 6:30pm
7:00pm – 10:00pm
presidents dinner (invitation only)
SPONSORED BY
Thursday 22 june 2023
8:00am – 9:00am
registration open
9:00am
conference opening
- Acknowledgment of Country
- Principal Sponsors’ Address, ANZ
MC:
Jess Adamson, Presenter and Journalist
Presidents Address:
Tony Randello, Chief Executive Officer, Aveo Group
President, Retirement Living Council
9:20am
Demography as THE crystal ball for OUR age-friendly tomorrow
As forecast in the 2002 Intergenerational Reports, the ageing population is Australia’s greatest demographic challenge. It represents a fundamental structural change to society and the economy.
With statistics forming the building blocks for good policy, as well as to test concepts, plans, policies and investment decisions, Simon Kuestenmacher, a rising star in the field of data management and insight, pulls together the latest data to conjure an evidence-based vision of the future of retirement living in Australia.
Keynote Speaker:
Simon Kuestenmacher, Director & Co-Founder, The Demographics Group
Moderator:
Mike Zorbas, Chief Executive, Property Council of Australia
Session Take Outs:
- What the data says about today’s retirement living industry?
- What the data says about tomorrow’s retirement living industry?
- What does retirement living in Australia look like in the 2030s and 2040s?
10:20am
Championing the customer value proposition
At the heart of a successful policy for meeting future housing pressures must be a policy which provides for people as they grow older and as their circumstances, options and preferences change. With so much evidence and high customer satisfaction, why is it so hard to convince older Australians they’ll be healthier, happier and more independent (for longer) if they “right-size” into their local age-friendly community?
Join our expert panel who will help us re-think our customers, their wants, needs and expectations, customer lifetime value, new and emerging trends and product differentiation.
Speakers:
Christopher Rooke, Managing Partner, One Fell Swoop
Bronwyn White, Founder, Marketing to Baby Boomers
Rachel Lane, Director, Village Guru
Moderator:
Jess Adamson, Presenter and Journalist
Session Take Outs:
- How the customer looks at retirement living products and services?
- Customer wants, needs and expectations (customer lifetime value)?
- Key discriminators in the retirement living value proposition?
- Emerging trends in product/services marketing and sales?
11:00am
morning tea
concurrent sessions
11:40am
The need for public-funded age-friendly communities
Too many struggling older Australians endure foreseeable injury, illness and un-necessary hardship because social housing policy seemingly values process over outcome.
Join us for a candid discussion about housing choices for struggling older Australians, the retirement living industry’s landmark report, ‘Retirement Living – A Solution for Older Women at Risk of Homelessness’ and how the retirement living industry can help secure better housing, health and wellbeing outcomes for seniors experiencing rental stress.
Speakers:
Rhonda Andrews, Founder, Principal Senior Psychologist & Managing Director, Barrington Centre
Kim Teudt, Vice-President, Retirement Living Council | Executive General Manager - Retirement Living, Bolton Clarke | Retirement Living Life Member
Donna Rayner, Principal, Russell Kennedy Lawyers & Board Member, Women’s Property Initiatives
Moderator:
Leida Pirts, National Policy Manager - Retirement Living, Property Council of Australia
Session Take Outs:
- Is doing the same thing and expecting a different outcome the best use of limited public resources?
- The need for more public-funded and/or affordable age-friendly communities.
- What is on the table: To increase viable investment in age-friendly (affordable + social housing) communities, will government provide land and/or reduce risk and/or guarantee returns?
COVID-19 has changed the market and the approach
When the pandemic broke out, much of the world moved online, accelerating a digital transformation. It caused big, fast and enduring change to how we live our lives and how we get information, how we learn, work, shop, play and conduct business.
Join some of our industry’s most successful marketing gurus for an engaging discussion on how the pandemic has changed the seniors housing market and what your future marketing strategies should include.
Speakers:
James Wiltshire, Executive Commercial Director, DCM Institute
Alison Abel, Sales Director, Marketability
Michelle Bruggeman, Chief Operations Officer, Levande
Kate Melrose, General Manager Project Sales, Ingenia Communities
Moderator:
Judy Martin, Executive Lead – International / SAGE Study Tours & Anchor Specialist Advisor, Anchor Excellence
Session Take Outs:
- What are the key discriminators in your customer value proposition (the pitch)?
- How has the pandemic changed the seniors housing market and your marketing & sales?
- What is the most effective marketing message (ie, who, what, where, when, why and how)?
11:45am
concurrent sessions
12:25pm
Workforce security: the forward defence strategy
A key trend in the Australian economy that will have a significant bearing on our prosperity over the medium to long term includes addressing the increasing importance of the care economy, particularly as our population ages. The need for a care and support workforce is driven by the care and support needs of the Australian population.
Join some of our industry’s experts for a discussion about preparing your organisation for one of the biggest external threats facing workforce capability, capacity & security.
Speakers:
Charles Moore, Chief Executive Officer, BaptistCare
Dr. Brett Robinson, Chief Executive Officer, RetireAustralia
Jane Monk, Chief Executive Officer, Gannon Lifestyle Communities
Moderator:
Tony Massaro , Partner, KordaMentha Real Estate
Session Take Outs:
- Where will we get our future workforce?
- What is on best-practice SHRM menus (ie, wellness, workflow, training, career development, etc)?
- How to identify workforce strengths and weaknesses to build organisational capability?
- How to integrate effective SHRM strategies into your organisation without a big HR department?
RESIDENTS AT THE CENTer OF BETTER BUSINESS MODELS
Back in 2017, directly responding to residents’ concerns, the retirement living sector committed to deliver higher standards and greater transparency, as well as clearer and simpler information about costs and contracts. Fast-forward five years’ and there is a lot of evidence our collaborative approach is working.
Join us for a constructive discussion about current and future customer needs, wants and expectations.
Speakers:
Dr. Elizabeth Lanyon, Independent Chair, Retirement Living Code Review Panel
Judy Mayfield, President, Association of Residents of Qld Retirement Villages
Craig Bennett, President, Retirement Village Residents Association Inc. NSW
Graham Wilkinson, Owner & Director, Generus Living Group & President of the NZ Retirement Village Association
Moderator:
Nicholas Playoust, Manager Director, AEH Retirement Group
Session Take Outs:
- What we do well | What we don’t we do well | What we can do better?
- How to meet resident expectations | doing more, with less, for better outcomes?
- How can residents help/encourage their retirement village managers to do better and be better?
11:45am
1:05pm
lunch
2:05pm
Presentation of the 2022 Retirement Census results
The Property Council Retirement Census is the biggest annual snapshot of the Australian retirement living industry. Now in its 9th year, join us as we unveil the Retirement Census overview results for 2022.
Speakers:
Richard Ainley, Partner - Integrated Infrastructure, Real Estate Advisory Services, PwC
Alan Herrman, Partner - Integrated Infrastructure - Real Estate Advisory, PwC
Session Take Outs:
- Get an updated state of play of the retirement living sector in Australia.
- Examine how the sector is emerging from the pandemic – the key learnings.
- Understand what investors are looking for from the sector.
- Learn what the senior leaders see as the key trends and challenges for the sector.
2:35pm
ANZ 2023-24 business & investment outlook
According to Treasury, there are a number of trends in the Australian economy that will have a significant bearing on our prosperity over the medium to long term, including the increasing importance of the care economy, especially as our population ages, as well as the impacts of climate change and increased digitalization.
To bring us up to speed, ANZ’s Jack Chambers, will provide a timely review of where Australia’s political economy was just over a year ago, what happened in the past 12 months and what we can expect in the next two years and beyond.
Keynote Speaker:
Jack Chambers, Senior Interest Rates Strategist, ANZ
Session Take Outs:
- Overview of the Australian economy in 2022-23 and expectations for 2023-24.
- Summary of the Australian political economy as it relates to the residential housing market, the care economy and the retirement living industry.
- Challenges and opportunities for investment and growth.
3:15pm
update from the interim-inspector general of aged care
Ian Yates AM will provide an update on the roles and functions of the Inspector General of Aged Care and its workplan.
Keynote Speaker:
Ian Yates AM, Interim-Inspector General of Aged Care, Australian Government Department of Health and Aged Care
Session Take Outs:
- Overview of the Australian economy in 2022-23 and expectations for 2023-24.
- Summary of the Australian political economy as it relates to the residential housing market, the care economy and the retirement living industry.
- Challenges and opportunities for investment and growth.
3:35pm
afternoon tea
4:10pm
Accenture report update
Update on the research.
Speaker:
Aaron Hill, Managing Director Economic Insights, Accenture
More speakers to be announced soon
Alan Herrman, Partner - Integrated Infrastructure - Real Estate Advisory, PwC
4:20pm
VIEW FROM THE TOP
Retirement living in Australia is on the threshold of a golden growth opportunity. Leaders from across the industry will share their views on emerging trends and demand forecasts, alongside their thoughts on the opportunities and challenges ahead.
Speakers:
Tony Randello, Chief Executive Officer, Aveo Group & President, Retirement Living Council
M-L MacDonald, Immediate Past President, Retirement Living Council & CEO, Freemasons WA
Claire Scapinello, Chief Executive Officer, ECH Inc
Moderator:
Daniel Gannon, Executive Director, Retirement Living, Retirement Living Council, Property Council of Australia
Session Take Outs:
- Get an updated state of play of the retirement living sector in Australia.
- Examine how the sector is emerging from the pandemic – the key learnings.
- Understand what investors are looking for from the sector.
- Learn what the senior leaders see as the key trends and challenges for the sector.
4:55pm
day 1 wrap up
Speaker:
Jess Adamson, Presenter and Journalist
6:30pm
National Retirement Living Awards networking drinks
This program is subject to change. Please ensure you check back regularly for program updates.