Retirement Living Policies and Procedures Manual 2014
DATE 01 Sep 2014
FORMAT A4 Spiral Bound
CONTACT Andrew Lowcock - 03 9664 4234
all dollar amounts are tax inc

The policies and procedures in this manual are developed to assist retirement villages in their preparation for the Lifemark accreditation process. It is also a very easy-to-use and important guide for current staff and a training tool for new staff and complies with current legislations.

Download the Sample File.

Refund Policy

While the material contained in this publication is based on information which the Property Council of Australia (including its Directors, officers, employees and agents, hereafter referred to as the Property Council) understands to be reliable, its accuracy and completeness cannot be guaranteed. This publication is general and does not take into account the particular circumstances or needs of any person who may read it. You should obtain independent advice from suitably qualified consultants and professionals before making any decisions in relation to the contents of this publication. The Property Council is not liable and accepts no responsibility for any claim, loss or damage of whatever nature suffered by any person or corporation who relies or seeks to rely on any information, advice or opinion contained in this publication, or otherwise given by the Property Council.

Terms and Conditions

Non-digital products may be returned for a refund provided they are sent back within 10 days of delivery. The product must be returned in its original condition accompanied by the invoice in order to receive a refund. Refunds will be made to the same credit card that was charged for the original purchase when the returned product is received. If the wrong product was mistakenly delivered to you, the correct product will be resent to you. All digital products cannot be returned, exchanged or refunded. We do not offer change of mind refund for all digital products. The purchaser is responsible for the choice of all digital product purchases.