Customer Service
DATE 25 Mar 2021
FORMAT Online Service
MEMBER PRICE $31.90
NON-MEMBER PRICE $63.80
CONTACT Kelly Jones - 02 9033 1971
all dollar amounts are tax inc
Customer Service
Offering three 15-minute courses, this suite of Customer Service training and etiquette  videos are designed to
teach employees about correct customer service and how best to  serve particular types of customers.
63.80

Course Overview:
Offering three 15-minute courses, this suite of Customer Service training and etiquette  videos are designed to teach employees about correct customer service and how best to  serve particular types of customers. 

Courses covered
  • Course 1: The Basics and Return Business
  • Course 2: In-Person and Digital Customer Service
  • Course 3: Dealing with Difficult Customers

Objectives
Upon completion of this course, participants will learn:
  • The difference between internal and external customers.

  • How to keep a positive attitude throughout the day.

  • How to understand a customer’s situation and needs.

  • Several ways to help generate return business.

  • How to deal with at-your-desk requests and complaints.

  • Phone etiquette, tips and tricks.

  • De-escalating anger and establishing common ground with customers.

  • How to deal with vulgarity, insults and threats.


Designed for
This course is designed for organisation-wide delivery and provides employees and employers with specific knowledge relating to the conflict resolution process.

Outcomes
On successful completion of these three courses, participants will have a thorough  understanding of correct customer service etiquette. They will understand the advantages  of being able to communicate efficiently with customers, and the importance of  generating return business.  

Duration
45 minutes

Refund Policy

Non-digital products may be returned for a refund provided they are sent back within 10 days of delivery. The product must be returned in its original condition accompanied by the invoice in order to receive a refund. Refunds will be made to the same credit card that was charged for the original purchase when the returned product is received. If the wrong product was mistakenly delivered to you, the correct product will be resent to you.
All digital products cannot be returned, exchanged or refunded. We do not offer change of mind refund for all digital products. The purchaser is responsible for the choice of all digital product purchases.

Terms and Conditions

While the material contained in this publication is based on information which the Property Council of Australia (including its Directors, officers, employees and agents, hereafter referred to as the Property Council) understands to be reliable, its accuracy and completeness cannot be guaranteed. This publication is general and does not take into account the particular circumstances or needs of any person who may read it. You should obtain independent advice from suitably qualified consultants and professionals before making any decisions in relation to the contents of this publication. The Property Council is not liable and accepts no responsibility for any claim, loss or damage of whatever nature suffered by any person or corporation who relies or seeks to rely on any information, advice or opinion contained in this publication, or otherwise given by the Property Council.